Got a letter from Katch?

Equian is now Katch, the same legitimate company under a new name. Katch coordinates benefits and recovers costs for health plans (subrogation and coordination of benefits). If you got a letter, your plan hired them to reach out.

Equian is now part of Katch. A letter under either name is the same legitimate payment-recovery vendor; the response portal is selfservice.katchiq.com. To be sure your specific letter is really from them, call the member number on your insurance card, not a number printed in the letter.

Health plans commonly hold or deny payment for the related visits until a questionnaire like this is answered. That is a standard plan mechanic, not a decision about you. We can’t predict what your plan will do in your specific case. This is how these letters generally work.