Every answer comes from your document, or you do not get it
UnderstandMyPolicy reads the policy you upload and explains what it says, in clear language, with each answer tied to the exact page and clause it came from. Here is the method behind that, and the lines we hold so you can trust what you read.
We stay inside the four corners of your policy
Your policy is a contract. What is covered, what is excluded, and every limit and deductible are decided by the words in that document, not by general rules of thumb. So we answer only from the four corners of the policy you uploaded. We do not fill gaps with what a typical policy says, what your carrier usually does, or what happened to someone else. If your document does not say it, we do not claim it.
Cited to the page, or left unsaid
Every figure and every statement we surface carries a citation: the page it sits on and the exact words from your document. Before we show a claim, we check that its quote actually appears in your policy. If a claim cannot be grounded in the text, it is dropped rather than shown. That is the difference between a tool built for your document and pasting your policy into a general chatbot, which will confidently answer even when the source does not support it.
Some pages in a real policy are scanned images with no readable text layer, like an endorsement stamp or a county exhibit. We read those by looking at the page itself, so a citation on an image page is verified the same way as one on a typed page.
A model reads widely, but code computes every dollar
We use a language model for what models are good at: reading a long document quickly and surfacing the clauses that matter to you. We do not let it author the numbers. Every dollar figure and every score you see is calculated by deterministic code from the raw values read off your policy, then checked against golden test cases. The model returns the inputs; the math is ours, and it is the same every time.
That split is the point. Breadth comes from the model, so nothing important is missed. Trust comes from the code, so a figure is never invented. When terms like actual cash value (ACV) or replacement cost value (RCV) appear, we explain them from your policy, not from a generic definition.
What this is, and what it is not
This is an educational document-reading tool. It helps you understand what your own policy says so you know where you stand before you talk to your insurer, agent, public adjuster, or attorney.
It is not legal advice, claims advice, public adjusting, or financial advising. We do not tell you what your claim is worth, predict what your insurer will pay, or recommend a course of action. Those calls belong to you and to the licensed professionals you choose to work with. Reading your policy clearly is what makes those conversations easier.
Your document stays yours
The policy you upload is encrypted, never used to train AI models, and yours to delete at any time. We explain your document back to you; we do not repurpose it.
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