Got a letter from Optum?
Optum coordinates injury coverage and recovers costs for health plans (subrogation and third-party liability). If you got a letter, your plan hired them to reach out.
Optum runs injury coverage coordination and subrogation for health plans. Its member questionnaire is hosted at subro.optum.com. To be sure your specific letter is really from them, call the member number on your insurance card, not a number printed in the letter.
Health plans commonly hold or deny payment for the related visits until a questionnaire like this is answered. That is a standard plan mechanic, not a decision about you. We can’t predict what your plan will do in your specific case. This is how these letters generally work.
Have the letter in hand?
Upload it and we’ll read your exact letter: what it is, the deadline, and what each question is really asking. If you hold your policies with us, we’ll read it against your real coverage too.
Decode my letter, free →- Works for
- Health plans
- Letter types
- subrogation questionnaire, coordination-of-benefits questionnaire
- Also known as
- Optum Subrogation, Injury Coverage Coordination
- Website
- subro.optum.com